Privacy Policy

Introduction

syntaxbwgq Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is at Nassau Street 56, Dublin D33 7665, Leinster, Ireland.

Data Collection

We collect various types of information in connection with our services. The data we collect includes personal information that you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties.

Information You Provide

We collect personal data that you voluntarily provide when you:

• Fill out contact forms or request information about our services
• Subscribe to our newsletters or marketing communications
• Register for demonstrations or consultations
• Communicate with us via email, phone, or other channels
• Use our analytics platform or services

This may include your name, email address, phone number, company information, job title, and any other information you choose to provide.

Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain information including:

• Technical information such as IP address, browser type, operating system
• Usage data including pages visited, time spent on pages, click-through rates
• Device information and connection details
• Location data (general geographic location based on IP address)

How We Use Your Information

We use the personal data we collect for legitimate business purposes. How we use your information depends on the services you use and how you interact with us. We use your data to:

• Provide, maintain, and improve our analytics services
• Respond to your enquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate with you about our services, including marketing communications (with your consent)
• Process transactions and manage your account
• Analyse usage patterns and improve our website and services
• Comply with legal obligations and protect our rights

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to legal requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition
• With your explicit consent

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The nature and sensitivity of the personal data
• The purposes for which we process the data
• Legal and regulatory requirements
• Our legitimate business interests

Generally, we retain contact information and communication records for up to seven years after our last interaction with you, and website analytics data for up to 26 months.

Your Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can request deletion of your personal data in certain circumstances
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to certain types of processing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection
• Secure hosting and infrastructure

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable laws. You can contact them at www.dataprotection.ie.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we need to comply with legal requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and interests